Guests staying at the Winchester Royal Hotel have recognised the hotel as a ‘great place to stay’ by users of Booking.com, one of the world’s most popular hotel booking sites.
Booking.com runs yearly Guest Review Awards with their bookers voting on common factors such as hotel facilities, cleanliness, room standards, quality of service and location. The reviews are carried out by registered guests who have actually stayed at the hotel ensuring all responses provided are authentic.
The Winchester Royal Hotel scored 8.4 out of 10 in the 2017 awards, which included all reviews published on their website during the 24 months preceding 1 November 2017.
General Manager, Louis Rigney, was delighted with the recognition. He said: “Winning an award of any nature is pleasing, but to receive one from arguably the world’s biggest online booking agent is a great achievement for my team who work extremely hard to continually improve the offering of the hotel and it’s nice to see the hard work and dedication from everyone is noticed”
“We’re all in the hospitality industry to provide exceptional customer service levels and we do our utmost to treat our guests the best we can. From greeting them with a friendly smile to ensuring they have everything they need to enjoy their stay.
“I’m naturally delighted with a score of 8.4, but we never rest on our laurels and we’ll all be working hard with the aim of improving on it in 2018.”
This award caps off a highly successful year for the hotel, who also received a recognition award for Excellence from TripAdvisor as well as in the web marketing and design sector at the annual W3 Awards. The hotel website, winchesterroyalhotel.com, was handed a gold award in Hotel and Lodging for Websites category claiming the prestigious prize from amongst thousands of entrants.