Covid Policy

The Winchester Royal Hotel is open for accommodation and dining in-line with government guidelines.

We still adhere to our strict COVID Policy and guests are politely requested to wear a face covering when moving around the hotel to keep our guests and our teams safe.

The safety and wellbeing of our guests and colleagues is our top priority, and we continue to implement new hygiene procedures above and beyond our standard protocols, as well as social distancing measures, in line with government and public health advice.

Please find details of all our new policies below:

How we are looking after guests

To ensure the safety and well-being of our guests and visitors after re-opening, we have worked on putting in place a range of new measures at the Winchester Royal hotel. These include the following:

  • Reduced contact at check-in and check-out
  • Contactless payment options available
  • Protective screens at reception
  • Thorough cleaning of keys cards between uses
  • Social distancing adhered to throughout hotel
  • Hand sanitiser stations in key locations
  • Guests are politely requested to wear a face covering when moving around the hotel


How we are looking after our teams

Alongside our guests, it’s vital that our teams can work in a safe and happy environment while continuing to satisfy the needs of our guests. With that in mind, the following new measures have been implemented at the Winchester Royal Hotel:

  • Training on social distancing and hygiene standards
  • Job specific training
  • Clear guidance if feeling unwell
  • Access to PPE where required
  • Improved communications for advice and guidance


Our new cleaning measures

The Winchester Royal Hotel has always been a clean and safe environment, and we continue to follow the latest advice and guidelines for cleaning. Some extra measures we’ve taken in light of Coronavirus are outlined below:

  • Thoroughly deep cleaned and sanitisation all guest rooms and public areas
  • Used globally approved products proven to be effective against Coronavirus
  • Increased allotted time for cleaning each room to allow deeper level of cleaning
  • Disinfection of all touch points within bedrooms including handles, phones, desks etc.
  • ‘One cloth per room’ policy meaning a new/fresh cleaning cloth is used in every room
  • Revised team training to ensure everyone follows the new cleaning standards
  • Increased frequency of cleaning public areas including lifts controls, door handles etc.
  • Use of appropriate PPE, where necessary, and keeping on top of future government advice 


Will the Restaurant be open?

The Garden Restaurant, Lounge and Bar areas are open.


Breakfast is a full self-service hot & cold buffet. High contact points & serving utensils are regularly cleaned and disinfectant, protective gloves, hand sanitisers are all available.

On busy breakfast periods we are operating a table booking system so as to reduce queues and waiting times and our reception team will be pleased to book you in at the time of check in.


NHS Tracing

Coronavirus NHS QR codes will be on display at all entrances to the hotel and we ask all guests to scan them using the NHS app when they enter. By law, we are still required to capture guest details so please make sure you do so when arriving at the Winchester Royal Hotel.


We continue to monitor developments around the world and are in contact with global organisations including the World Health Organization (WHO), Centres for Disease Control and Prevention (CDC) and relevant to ensure the actions we take are comprehensive and suitable.