Please find a range of frequently asked questions below:
Reservations and cancellations
How can I check if a room is available on the day I’m looking for?
Can I make changes or cancel my reservation?
If you would like to amend or cancel your booking, please check your cancellation terms which can be found on your confirmation email.
Alternatively, you can contact our reservations team on 01962 858751 or [email protected].
If you have made your booking through a third-party site, such as Expedia or Booking.com, please contact them directly to amend a booking.
What facilities are available in each room?
Each of our rooms are equipped with everything we think you’d need during your stay with. Visit the Rooms page of the website to find out more.
Can I request a specific room?
We always do our best to accommodate specific requests, but these cannot always be guaranteed. Please outline any requests at the time of booking or by calling our reservations team on 01962 858751.
Do you offer a laundry service?
Yes, we do offer a laundry service. Please ask for details when checking in to the hotel.
What is your child policy?
Children aged 15 and under stay free when sharing a room with two adults on the basic of one child per adult. Children sharing with one adult or in their own room pay 50% of the adult rate. Find out more on our terms and conditions.
Are pets allowed in the hotel?
No, pets are not allowed in the Winchester Royal Hotel.
Can I smoke in my room?
No. Smoking is not permitted anywhere in the hotel. There are designated smoking areas, which staff can make you aware of.
Is the hotel accessible with a wheelchair?
Yes, all public areas are fully accessible by wheelchair. Our friendly staff will be happy to assist you during your stay with us.
We do have disabled friendly rooms but given the age of our building it does present some small challenges which we are happy to manage for you. So we can assist you with these please contact the hotel directly on 01962 840840 and ask to speak to one of our Duty Managers in advance of your stay.
If travelling by car, we recommend parking in our Parchment Street car park. Here you will find a disabled parking space and access to a wheelchair lift for access to the hotel.
Are there any special offers available?
We list all of our current offers on the offers page on the website. Make sure you check back regularly as we are always looking for the best way to give our customers the best offers.
Remember, if you book directly on this website, you are also sure to get the best price on your stay with us.
Transport and parking
How do I find the hotel?
The postcode for your satnav is SO23 8BS. You can also find details about our location here.
You can also download a map of the area.
Does the hotel have a car park?
Yes, we have two car parks. One is located on St Peter Street, just before the hotel on the right-hand-side. The other is on Parchment Street, where the disabled parking space.
Parking is available at £10 per night for residents staying at the hotel, is available on a first-come-first-served basis and cannot be reserved.
Find out more about parking at the Winchester Royal Hotel.
What time can I check into my room?
Your room will be available from 3pm local time on the day of arrival
If I arrive early, will my room be ready?
We cannot guarantee that your room will be ready if you arrive before 3pm. However, we do offer a luggage storage, so you can leave your bags and head out for the day.
What time do I need to check out?
Our standard check-out time is 11am local time. If you would like to check out later, please speak to reception upon check-in to see if this can be facilitated.
What payment methods do you accept?
We accept all major credit and debit cards, except for AMEX.
What are the reception hours?
A member of staff will be available at reception 24 hours a day.
Is breakfast included in my stay?
Please check which rate you booked on, of which details can be found on your confirmation email.
Breakfast can be added before or during your stay. Either call reservations on 01962 858751 before your stay, or speak to reception during your stay.
I’m staying in the hotel; can I book a meal in the restaurant?
I’m not staying in the hotel; can I book a meal in the restaurant?
Can you cater for vegetarians and vegans?
Yes, we can cater for vegetarians and vegans. Our menus have several vegetarian and vegan options. If you have any special allergies or requests, please contact us before hand by calling .
Functions and meetings
Can I hold a meeting or event at the hotel?
Yes, we have a range of meetings and events rooms – both available for business or leisure purposes. For more information, visit our Events page.
Who do I contact for lost property?
If you believe you have lost something in the hotel, please contact us on 0330 102 7242 as soon as possible with your booking details and an accurate description of what you’ve lost.
Where can I find information and apply for jobs at The Winchester Royal Hotel?
We post all our current vacancies on our careers website. This is where you will find more information about working at St James’s Hotel Group and The Winchester Royal Hotel.